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We are proud to present our Quality Account for 2016/17 as a sound demonstration of our commitment to quality and safety. We have aimed to measure our progress objectively, identifying where we need and want to improve, centred on the areas of patient safety, clinical effectiveness and patient experience.
This Quality Account is actively owned by all our teams. Driving forward our quality initiatives is a key part of our business, and modelled on our new quality governance framework. This Quality Account also helps us to openly report on what we do and what we need to improve upon. Our Quality Governance Committee is chaired by our Group CEO, and we actively continue to monitor all information, outcomes and feedback that we receive. This helps us to ensure that we are responsive to any changes in values, expectations and perceptions and that the services provided to our patients are based on best practice.
Midland Eye is a member of the trade association for independent hospitals, AIHO (the Association of Independent Healthcare Association). AIHO represents over 200 hospitals that provide services to insured, self-paying and NHS-funded patients. AIHO works with the Care Quality Commission to influence, impact and represent the high standard of quality care members provide patients within an independent healthcare setting